Testimonials

    Fred Bowen

    The overall trip was excellent. Especially pleased by the hotel in Hoian- SUPER! Thank you so much-

     

    W F Bowen

    wfredb@yahoo.com

    [more]

    N.Tsukahara

    "Thanks to you, we enjoyed our trip very much.

    Vangvieng has splendid view and is like an Utopia for us, and the hotel we stayed is very good, too.

    We also enjoyed two days' Mekong cruise in Luang Prabang.

    Anyway, Thank you very much for everything !!"

     

     

    N. Tsukahara

    rmpdq010@ybb.ne.jp
    Osaka, Japan

     

    [more]

    R.Ford

    "We are delighted to recommend Lai Phuong and Vietnam Explorer Travel. She has assisted us with dozens of travel details and travel itineraries for nearly a decade to destinations in Europe, the Middle East, USA, and all around Asia. Phuong provides truly first class service from A to Z. She is also a true expert on travel routes and accommodations throughout Vietnam. We give her our highest recommendation, 5 + stars!"

     

    Roger H. Ford, Ph. D.

    ford@southchinaseadev.com
    South China Sea Development Company, Limited (BVI)

     

    [more]

    Ann Smith

    Dear Ms Phuong,

    Thank you. 

    We had a wonderful time in Myanmar.

    The hotels were all very good, especially the Governor's residence in Yangon.

    The guides were excellent and had good language skills and very good local knowledge.

    There was so much to see our heads were spinning!!

    We had many flights and airport connections and they all went without a single problem.

    We also had a great time in Vietnam as usual! It almost feels like home. 

    Kind regards,

    Anne & Ian Smith

     

    Ann Smith
    fallsgall@pnc.com.au
    Sydney, Australia
    [more]
    Octoface Octoface Octoface Octoface
    • Online Support
      Statistics
    Online: 8
    Visits: 2,374,030
      Booking Conditions

    VALIDITY

    All prices quoted to the Client/Agent are on a net basis and in United States Dollars and valid according to the date specified on the Vietnam Explorer Travel JSC printed tariffs and/or quotation and/or invoice issued to the Client/Agent. Vietnam Explorer Travel JSC warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuing the Client's/Agent's quotation and/or invoice but are subject to change in line with market fluctuation, tax or fuel price increases, with or without prior notice. Selected tour partners & airlines may apply fuel supplements to the price of holidays and travel arrangements due to increases in fuel costs.  Where applicable, these additional charges are clearly mentioned in our confirmation. Promotion Offers price is subject to availability.  The offer is only available on the date specified & selected departure points. Usually, rate is based on minimum occupancy of two persons traveling together. We also reserve the right to withdraw this offer at any time.

    RESERVATION AND CONFIRMATION

    Reservations are to be made to our office or to our preferred Sales Agents. No verbal booking will be accepted. Please note that different deposit terms may apply for selected products. However, upon confirmation of a reservation, a 30% (thirty percent) deposit is requested, and the full payment must be paid at least 30 days (thirty days) prior to client's arrival in Vietnam or tour departure date, or otherwise Vietnam Explorer Travel JSC may at his sole discretion cancel the bookings without any refund of sums already paid to Vietnam Explorer Travel JSC by the Client/Agent. Vietnam Explorer Travel JSC also reserves the right to alter any arrangement (including tours, prices and services) in the best interest of its Client/Agent, with or without prior notice.

    PAYMENT

    Except as otherwise agreed by Vietnam Explorer Travel JSC, Client's payment shall be made by cash or credit card or bank transfer. Except for cash payment, service charge may apply. In case credit facilities has been agreed with the Client or Agent, payment shall be executed by swift or telegraphic transfers to the following bank accounts:

     Beneficiary: VIETNAM EXPLORER TRAVEL JSC

    Address: 34/47/9, alley 50, Vong Thi str, Tay Ho dist, Hanoi, Vietnam

     VND account Number : 0011 002241654

     USD account Number : 0011 372241673

     At VietComBank, 31-33 Ngo Quyen, Hoan Kiem Dist, Hanoi,Vietnam

     Swift Code : BFTV VNVX001

     Tax Code: 0102 381 668

     

    CANCELLATION

    Prior to your service arrangement with us, our Vietnam Explorer Travel JSC will inform you clearly of cancellation policy. Please be noted that your requests for cancellation of confirmed bookings must be made in writing and be subject to the following cancellation fees applied per person, per confirmed booking.

    Cancellation of air tickets services will be subject to fees charged in accordance with the type of airfare used and airline tariff regulations. It is responsibility of the Agents or Clients to ensure that all invoice, travel documents are correct and that Client/Agent is aware of amendment fee and specific cancellation conditions at the time of making a reservation. Refunds will not be given for unused services, early departure for hotel bookings, cancelled services after your tour arrangements have began.

    SPECIAL NEEDS

    If you have any special traveling requirements ( flight seats, meals, bedding configuration..), you are obliged to make us aware of these at the time of booking request. For some special tour arrangements ( ie, adventure tours in remote areas), you are requested to inform us about your latest medical test results. A fully paid insurance package  is a must prior to the reservation as well. For urgent situations, our team will try our best efforts to satisfy your requirements but also the results depend on our particular suppliers' availability.

    VOUCHERS

    Hotel vouchers are to be issued by Vietnam Explorer Travel JSC for all official booking arrangements. A copy of the Client's itinerary will be enclosed with the hotel voucher and should reach the Client on his arrival or beginning of the arrangements booked.

    INSURANCE

    Insurance is excluded from all our quotation, or service confirmation except special cases clearly mentioned by us. Please note in particular that government regulations inAsia do not always require or enforce the possession of suppliers public liability insurance. Even when this insurance is in place it can be for very limited cover only. Vietnam Explorer Travel JSC does its best to work with suppliers who possess public liability insurance; however this is not always possible. We strongly recommend that all travelers should, no matter what your arrangements with our Vietnam Explorer Travel JSC, to buy insurance prior to your departure. If you are unsure about any of this detail please check with your travel agent who will be able to assist. Our Travel Consultant Team can also assist you in buying a suitable insurance package from a reliable insurance agent who is officially registered with respective local governments.

    ERRORS & COMMISSIONS

    We reserve the right to correct any errors in rates quoted or calculated for any service.

    SECURITY

    At Vietnam Explorer Travel we take security very seriously. You can rest assured that we take all aspects of your travel seriously - in fact, we'll help you feel secure throughout your travel experience.

     CLAIMS

    All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by arbitration of the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 03 days after the end of the Services.

    IMPORTANT NOTE

    The travel industry in Asia is in its infancy. Our valued customers, you are having different tastes, demands so different opinions about the region's cultures, service conditions. It important to recognize that the level of service and standards in some areas, whilst improving, is not yet comparable to more mature travel destinations or to meet your expectations.

     

    About Us

      Vietnam Explorer Travel was born in 2007 with first founding member, Ms Phuong Lai.

      Phuong Lai graduated from Hanoi university with a degree in International Commerce and Tourism.  ...

      [ read on ...! ]

    Our Principles

      Briefly, we offer you: •    Quality, affordable  tour packages •    Hotel Reservation •    Ticketing Services •    Golf ...

      [ read on ...! ]

    Welcome to Vietnam Explorer Travel

      Vietnam  is a land that evokes images of exotic mystery and stimulates the imagination with its colorful history, rich culture and the splendor of stunningly beautiful landscapes. From the ...

      [ read on ...! ]

    Responsible Tourism

      At Vietnam Explorer Travel, we believe in environmentally responsible and culturally responsible tourism. We always use local guides and drivers, and work only with local travel partners rather ...

      [ read on ...! ]

    Learn about Vietnamese Cuisine

      One of Asia’s best kept culinary secrets – but not for long!  

      Vietnam is a country on the rise. An almost palpable sense of optimism hangs in the ...

      [ read on ...! ]
    Back
    to
    Top